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Terms & Conditions All orders placed will be subject to the terms and conditions on the website smiffystrade.co.uk . Customers are advised to visit the website before placing any orders. In accordance with our terms and conditions, ownership of goods supplied shall not pass to you until we have received payment in full (in cleared funds) of all sums due to us in respect of: (a) the goods; and (b) all other sums which are or which become due to us from you on any account Smiffy’s reserves the right to change the terms and conditions at any time, and all such changes will be posted on Smiffy’s website. Customers are therefore advised to refer to the terms and conditions on the website on a regular basis to keep themselves familiarised with Smiffy’s current terms and conditions. All prices quoted exclude VAT. Minimum Order Values Our minimum order value is £150 excluding VAT/€250.00. Add-ons will no longer be accepted and will be treated as a new order and minimum order values apply. Delivery Terms And Timings UK, NI And ROI We endeavour to dispatch deliveries on the same day for all orders received by 11am that day. Delivery charges levied for individual orders valued at over £150/€250 ex VAT. Based on orders received by R H Smith no later than noon the preceding day, for delivery the following day: Next day delivery service (between 7am-6pm): No charge Next day morning delivery service (between 7am-noon): £12.00 Saturday delivery service (between 7am-5.30pm): £15.00 Northern Ireland (between 8am-5.30pm): No charge. Channel Isles, Isle of Wight & ROI (between 8am-5.30pm, Monday- Friday): No charge. England, Wales & Scotland (excluding Northern Scotland): next day services. Areas of Northern Scotland (PA, IV, KW, PH post codes) and the Isle of Wight: next day, two day and three day services only, non-guaranteed. Northern Ireland and Republic of Ireland: three day services only, non-guaranteed. Delivery Terms And Timings EU (including ROI) Free shipping for individual orders over €250 within Mainland EU countries. Non-Mainland EU (Canary Islands, etc.) subject to separate supply terms & conditions. Additional Freight costs or restrictions may apply to Hazardous Goods. Delivery time of 1-7 working days, dependent upon location. Delivery Terms And Timings – USA And Rest Of World Minimum Order Value and shipping costs for non-EU destinations vary and are confirmed by arrangement - please contact your International Account Advisor for specific details of free shipping thresholds and destination costs. All carriage charges at cost. Returns Policy Sale or return policy R H Smith does not operate a ‘sale or return’ policy. We may, at our discretion, consider taking back re-saleable R H Smith stocks if a customer has a genuine reason to request return. We reserve the right to charge carriage for the collection and return, and furthermore, a handling and administration charge equivalent to 25% of the original invoice price of those goods. The same charges would also apply should a customer default on due payment, where R H Smith have the right to secure and collect re-saleable R H Smith stocks. Faulty goods policy No returns will be accepted by R H Smith without a completed authorisation form, subsequently approved by R H Smith. The form is available from your Credit Controller. Non-faulty goods policy No claims will be accepted for returns where the customer is at error. Where R H Smith are at error, claims must be made within seven days of receipt of goods. Payment We accept the following credit/charge cards: MasterCard, Visa, Access, Maestro (formerly Switch), Eurocard and Delta. American Express accepted for USD payments. R H Smith will no longer accept payment by cheque for account customers outside of America, please contact us to arrange setting up a Direct Debit or discuss other payment options. UK/Export GBP Account Customers This is the account that all GBP customers holding a Credit Account with us pay in to: Account Number: 73945707 Sort Code: 20-91-34 Swift Code: BARCGB22 IBAN: GB19 BARC 2091 3473 9457 07 Account name: R H Smith and Sons (wigmakers) Limited Euro Account Customers This is the account that all EURO customers holding a Credit Account with us pay in to: Account Number: 84776077 Sort Code: 20-91-34 Swift Code: BARCGB22 IBAN: GB12 BARC 2091 3484 7760 77 Account name: R H Smith and Sons (wigmakers) Limited USD Account Customers This is the account that all USD customers holding a Credit Account with us pay in to: Account Number: 88412433 Sort Code: 20-91-34 Swift Code: BARCGB22 IBAN: GB54 BARC 2091 3488 4124 33 Account name: R H Smith and Sons (wigmakers) Limited Product Safety Explosives Act 1875 Your premises must be registered annually with your local County Council if any of the following items are stored and/or sold: Fireworks, Sparklers, Throw Downs, Toy Pistol Caps and Smoke Pellets. Explosives Please note, explosive goods (such as fireworks, sparklers, throw downs and party poppers) cannot be exported. For aerosols, shipment will be made via road/sea freight and the customer will incur a surcharge of €90 / £60. Serious About Trading Standards R H Smith take compliance to Trading Standards legislation very seriously. We know our customers do the same. R H Smith are partnered with Lincolnshire Trading Standards working on the Primary Authority pilot scheme, this is to provide complete reassurance that all our costumes are safe and fit for purpose. Our Primary Authority certificate can be found on our trade website. Should you require any further information regarding this please do not hesitate to contact your R H Smith representative who will be happy to advise or transfer you to our safety experts. Disclaimers All products are subject to availability. 349 TERMS & CONDITIONS